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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full Store Credit refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your credit/refund within 5 days of us receiving your package back.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

PLEASE NOTE: Upon receipt of a returned item we video the unpacking of all items to protect all parties. as we also video all packing we do when we ship. This way we can compare items in both videos of acuracy and quality. In the packing video the product is inspected one last time presented to the camera inch by inch both sides of the tie and the video shows what is being placed into the package. The video is then saved under the order number. If we have anyone state there is an issue with the item we pull the video and and view the inspection and packing.
Here is the exact process of the packing video:
1- Show the camera the packing slip
2- Show the Camera the item stock number before removing the stock number tag.
3- Show the item to the camera while inspecting it letting the camera get a full detailed view.
4- Place the tie back in its sleeve if it is new.
5- Let camera see placement into shipping package
6- Again show the stock tag
Repeat for all items on the packing slip
7- Place packing slip into the shipment package
8- Seal the shipment package and apply shipping label 
9- Save the video as the order number.
The shipping package never leaves the camera view once an item is in it.
The item is then taken to USPS with our outgoing packages for that day.


Shipping

We can ship to United States addresses only through USPS. Shipping is FREE on all orders.

When you place an order, we will Pack and ship out usually the next day with the exception of weekends and Holidays.